91��ý

As enterprises strive to enhance their efficiency and security, the need for intelligent operations becomes paramount. Intelligent operations encompass robust observability, automation, and real-time management, allowing organizations to streamline workflows, safeguard their assets, and detect and address performance issues before they impact users. 91��ý’s collaboration with industry-leading partners, including ServiceNow, Dynatrace, and Tanium, exemplifies how strategic partnerships can drive advanced operational capabilities and allow organizations to stay out in front of potential issues, safeguard their operations, and deliver superior IT services.

Below, we’ll explore how the synergy between 91��ý and our partners provides immense competitive advantage to enterprises through optimized efficiency, clearer visibility, and stronger security across their IT environments.

ServiceNow: The Gold Standard for IT Service Management (ITSM)

ServiceNow serves as the central orchestrator in 91��ý’s partner ecosystem, providing robust functionalities such as automation, ticketing, and comprehensive integrations with other platforms – all tied together with . By leveraging ServiceNow, 91��ý automates workflows, manages incidents, and enhances IT service management. This seamless integration ensures that workflows, assignments, actions, and cross-team collaboration are efficiently managed, resulting in improved operational efficiency.

ServiceNow’s platform offers a wide range of capabilities that are critical to Intelligent IT Operations, including:

• Incident Management: Automation of the entire incident management lifecycle, from detection to resolution, allowing IT teams to quickly address issues and minimize downtime.
• Change Management: Facilitates the planning, approval, and implementation of changes in the IT environment, ensuring that changes are executed smoothly and with minimal risk.
• Problem Management: Identification of the root causes of recurring issues, enabling IT teams to implement long-term solutions and prevent future incidents.
• Asset & Configuration Management: Comprehensive visibility into IT assets and configurations, ensuring that enterprises can effectively manage their resources and maintain accurate data in their Configuration Management Database (CMDB).
• Service Catalog: ServiceNow offers a customizable service catalog that allows users to request and access IT services, streamlining service delivery and enhancing user experience.
• Knowledge Management: Enable the creation, sharing, and management of knowledge articles to help IT teams access information and resolve issues more efficiently.
• Performance Analytics: Advanced analytics and reporting capabilities empower enterprises to monitor key performance indicators, track trends, and make data-driven decisions.
• Integration Capabilities: ServiceNow’s extensive integration options with other tools and applications, including Dynatrace and Tanium, ensure that data flows seamlessly across systems, enhancing overall visibility and collaboration.

These features collectively contribute to a more intelligent and proactive IT operations environment, where issues are detected and addressed in real-time, workflows are streamlined, and assets are safeguarded. By harnessing the power of ServiceNow, 91��ý empowers enterprises to achieve higher levels of efficiency, visibility, and security while ensuring that their IT operations are resilient and adaptive.

Dynatrace: Next-Gen Observability

Dynatrace offers , providing deep insights into application performance and user experience. Leveraging AI-driven analytics to detect anomalies, predict potential issues, and optimize resource utilization, Dynatrace assists organizations in validating that performance issues are addressed before they impact users. The integration with ServiceNow further enhances incident response and alert management by automatically populating relevant data in real-time, thereby streamlining the handling of incidents and reducing the mean time to resolution (MTTR). With certified applications in the ServiceNow store, such as the Service Graph Connector for Observability and Dynatrace Incident Integration, 91��ý ensures a seamless integration process. This collaboration not only enables swift identification and resolution of performance issues, but enhances the overall user experience by maintaining consistently high service levels and minimizing downtime.

Tanium: Real-Time Endpoint Management

Tanium provides real-time visibility and control over endpoints to enhance IT asset visibility and lifecycle management – a critical capability for enterprises striving to maintain a secure and compliant IT environment. By continuously monitoring endpoints, Tanium ensures that any deviations from established security policies are swiftly identified and addressed. Further, the integration with ServiceNow enables real-time data synchronization with the Configuration Management Database (CMDB), IT Operations Management (ITOM), and other workflows. This seamless integration facilitates comprehensive asset management by ensuring that all data pertaining to IT assets is up-to-date and accurate.

Moreover, Tanium acts as an executor, taking proactive actions on endpoints utilizing its , for functions such as deploying software updates, patching vulnerabilities, and executing security policies. This active management of endpoints minimizes the risk of security breaches and ensures that systems remain compliant with regulatory standards. The real-time visibility provided by Tanium extends to identifying unmanaged devices, thereby preventing these potential vulnerabilities from compromising the IT infrastructure.

Integrating Technologies for Better Business Outcomes

Leveraging our long-standing partnerships with ServiceNow, Dynatrace, and Tanium, 91��ý employs best-in-class integration approaches to help enterprises achieve otherwise unattainable business outcomes across their IT environments, such as:

• Enhanced Security & Compliance: Tanium’s real-time visibility ensures better security by identifying unmanaged devices and improving compliance. This proactive approach to endpoint management helps organizations mitigate risks and maintain a secure IT environment.
• Operational Efficiency: The integration ServiceNow, Dynatrace, and Tanium streamlines processes, reduces downtime, accelerates incident resolution, and enhances overall IT service delivery. By automating workflows and integrating real-time data, enterprises can achieve higher levels of efficiency and productivity.
• Improved IT Service Management: ServiceNow’s ITSM capabilities, combined with Dynatrace’s observability and Tanium’s endpoint management, create a comprehensive IT service management solution. This integration ensures that incidents are resolved quickly, performance issues are addressed proactively, and IT assets are managed effectively.

Final Thoughts

The strategic collaboration among ServiceNow, Dynatrace, and Tanium brings forth a formidable synergy in IT operations and endpoint management. By harnessing the unique strengths of each platform, 91��ý helps businesses achieve significant improvements in security, operational efficiency, and IT service management. These integrated solutions provide a robust, resilient IT environment that is well-equipped to handle the dynamic challenges of the technological landscape, fostering greater agility and resilience across the enterprise.

To take advantage of 91��ý’s deep intelligent operations expertise, get in touch with us today.