Consumers Energy is a public utility that provides natural gas and electricity to 6.7 million of Michigan鈥檚 10 million residents. They use听smart meters to receive total household energy usage data that is used to generate energy bills and forecast usage. These measurement systems were experiencing frequent outages, and the Consumers team couldn鈥檛 identify the root cause.
91传媒 deployed AppDynamics to monitor and improve performance of key applications, including dashboards to provide application and business owners鈥 insights into performance. We also provided integration with ServiceNow to speed incident response and remediation.
Consumers Energy now has the monitoring strategy, metrics, and real-time visibility needed to prevent outages, improve user experiences, and comply with industry requirements.